AI Notes for Product Managers
How to Summarize Customer Feedback Sessions
Customer feedback sessions are invaluable for product managers to gather insights directly from users. Detailed and organized notes are crucial to capturing the voice of the customer and translating their needs into actionable improvements. Structured documentation ensures that no critical information is lost and aids in prioritizing feature enhancements or bug fixes. Sharing these insights with the broader team can align everyone towards a common goal of delivering exceptional products.
But what should you include in your meeting notes? We have compiled a list of key points to include in your meeting notes.
Key points to include in meeting notes for product managers
- Meeting Identification: Who were the participants in the customer feedback session and what are their roles?
- Customer Feedback Highlights: What were the main positive points mentioned by the customer about our product or service?
- Areas for Improvement: What specific issues or concerns did the customer raise during the session?
- Feature Requests: Were there any new features or enhancements requested by the customer?
- Customer Expectations: What expectations does the customer have regarding future updates or improvements?
- Competitor Comparison: Did the customer mention any competitors, and how do they perceive us in comparison?
- Action Items for Product Team: What action items should be taken by our product team based on this feedback session?
- Follow-up Required?: Is there a need for follow-up communication with this customer, and if so, what should it entail?
- Satisfaction Level Assessment: How satisfied is the customer with our current offerings on a scale from dissatisfied to highly satisfied (if discussed)?
How to automate
But why take notes manually when you can use AI to do it for you? Today's AI can transcribe meetings, summarize key points, and even identify action items. Instead of being distracted by typing and writing notes, you can focus on the conversation.
Here's how:
- If you don't already have a voice recorder that allows you to customize your summaries, download LazyNotes from the App Store.
- Navigate to Settings > Meeting Templates and tap the + button.
- Copy/paste one of our templates and/or customize your own. Tap Save.
- Start your first recording and choose your new template any time during the call.
- Enjoy customized notes emailed right to your mailbox!